FAQ: Frequently Asked Questions

Frequently Asked Questions

About iSIKHNAS

Who owns iSIKHNAS?

The iSIKHNAS system was developed by the Directorate General of Livestock and Animal Health Services and belongs to the Government of Indonesia. It was developed with technical assistance from the Australian Government through the Australia-Indonesia Partnership for Emerging Infectious Disease. The iSIKHNAS system and all its data is 100% Indonesian owned.

Who owns the data?

The data managed by iSIKHNAS is owned by the organisations that provide the data, at the various levels of organisation of the Indonesian Government. The data is managed and owned by Indonesia.

How is the system managed?

See How is it managed?

What does iSIKHNAS stand for?

SIKHNAS is an acronym for National Animal Health Information System, or in Indonesian Sistem Informasi Kesehatan Hewan Nasional, which is the name of the previous system. The new system added the i to indicate that the system is now integrated.

Where is the data stored?

The data is stored in a wide variety of locations - on many computers around the country in various forms, and in the cloud in several secure locations in its entirety.

Submitting data

SMS submission

What is the iSIKHNAS SMS telephone number?

The phone number of iSIKHNAS is 0812 900 900 09. All registered data reporters (dinas field staff and pelsa) should have this phone number saved on their mobile phone contact list.

What sort of phone do I need?

Any mobile phone can be used to send and receive messages from iSIKHNAS, including inexpensive old phones. Smartphones have more features that may make composing messages faster and easier.

Why don't I get a response when I submit data by SMS?

All communications with iSIKHNAS should receive an immediate reply. If you don't receive a response to your SMS, the reasons could be:

• you are not registered to use iSIKHNAS. Only registered users can submit data. If you want to become registered, you need to contact your local iSIKHNAS coordinator.
• you have changed your phone number and the system doesn't recognise you any more. Registered users are identified by their phone number. If you are using a different phone, the system can't confirm who you are.
• the network is congested. Usually SMS messages take only a minute or two to be returned. However if the network traffic is heavy, it may take several minutes.
• there is a problem with the system. Contact your iSIKHNAS coordinator, and they will check with system administrators to see if there is a problem.

What should I do if I forget the format for a message

Don't panic! It is possible to check the format of a message by just typing the start code of the message ie the letters which always start the message and which tell the system what type of data you are submitting. Example: You forget the data required for a movement report. You know that it begins with SK so just send SK to the system and the response you received will show you the correct data to enter, [isikhnas:] Correct format: SK [owner ID] [origin] [destination] ([species/breed] [number of animals]...) {ownerphone}

What if I can't remember even the correct start code for a message?

If you forget the correct start code, just send in ?.

?  

The response will be

isikhnas: Format error: message must start with one of the following codes: AH, BB, BH, BHK, CKI, CKJS, CKL, CKO, CKP, CKT, CUL, DH, DHP, 
DKB, DKL, DP, DX, GI, IB, IH, IMAGE, JH, KGG, KODE, KOM, LAB, LAPD, LAPK, LAPSK, LH, LINK, LTL, OB, P, PK, 
PKB, PNEG, POP, PRP, Q, R, RP, RVAK, SK, SLAB, SLAP, SP, TK, TL, U, UC, VAK, VSK, Z

Spreadsheet submission by e-mail : How does it work?

• This functionality is available to laboratory staff, coordinators and a few other specific user types. It offers an efficient way of transfering larger quantities of data into the iSIKHNAS system. Staff must have undertaken specialist training and be given permission to be involved.
• A registered user enters data into a standardised spreadsheet template. It is important to use the standard template so the system can recognise what data is being sent and how to manage it.
• The spreadsheet is then sent as an attachment with an e-mail to iSIKHNAS.
• iSIKHNAS automatically checks the data for errors. If any are found, the spreadsheet is returned to the sender with errors highlighted for correction.
• When an error-free spreadsheet is submitted, the data is inserted into the database and is immediately available for viewing and included in the automated reporting.

Type B and C Laboratory staff manual

What is the e-mail address for submitting data to iSIKHNAS?

The email address is provided to authorised users by their supervisors.

Instant messaging : What is it?

Instant messaging (IM) will be another way to communicate with iSIKHNAS. It is being trialled at the moment and will be more widely useable soon. It will use identical message codes to SMS, but instead of sending messages over the mobile phone network, IM uses an internet connection. The result is faster, cheaper communication, and allows larger messages to be sent and returned. It is only useful to those with an internet connection. As the network increases, more and more people will have access to this feature. It is also particularly useful for training and demonstrations because the IM diaglogue box can easily be projected from a computer. Live demonstrations of the system using IM can be considerably enhanced by using this highly effective tool.

Getting information from the system

How can I get information from the system?

Registered users can access a wide variety of information from the system through their phone via SMS or IM. Of course, computer users with internet access can access data through the iSIKHNAS website - www.isikhnas.com.

Getting information about codes

What do I do if I forget the start code of a message?

How do I find a code from my phone?

How do I find the code to a particular drug I am treating with?

How can I find the code to a particular sign?

How can I find the code to a particular disease?

Where do I look for codes relating to laboratory submissions?

• Specimen submission message
• Codes for lab section (SL), specimen type (JS) and specimen forms (BS)
• Codes for laboratories (LAB)
• Searching for particular specimen type codes (JS)

How do location codes work?

What are infrastructure codes and how do they work?

Getting information about cases or livestock when you are in the field

How can I find out about recent livestock movements in my area?

How can I get a complete case report about a particular case?

How can I find out about recent cases in a village?

How can I find a list of animals registered to a particular farmer?