FAQ: Frequently Asked Questions
Frequently Asked Questions
About iSIKHNAS
Who owns iSIKHNAS?
Who owns the data?
Submitting data
SMS submission
What is the iSIKHNAS SMS telephone number?
The phone number of iSIKHNAS is 08129009009
Why don't I get a response when I submit data by SMS?
All communications with iSIKHNAS should receive an immediate reply. If you don't receive a response to your SMS, the reasons could be:
- you are not registered to use iSIKHNAS. Only registered users can submit data. If you want to become registered, you need to contact your local iSIKHNAS coordinator.
- you have changed your phone number and the system doesn't recognise you any more. Registered users are identified by their phone number. If you are using a different phone, the system can't confirm who you are.
- the network is congested. Usually SMS messages take only a minute or two to be returned. However if the network traffic is heavy, it may take several minutes.
- there is a problem with the system. Contact your iSIKHNAS coordinator, and they will check with system administrators to see if there is a problem.