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1 Frequently Asked Questions

Frequently Asked Questions

About iSIKHNAS

Who owns iSIKHNAS?

The iSIKHNAS system was developed by the Directorate General of Livestock and Animal Health Services and belongs to the Government of Indonesia. It was developed with technical assistance from the Australian Government through the Australia-Indonesia Partnership for Emerging Infectious Disease. The iSIKHNAS system and all its data is 100% Indonesian owned.

Who owns the data?

The data managed by iSIKHNAS is owned by the organisations that provide the data, at the various levels of organisation of the Indonesian Government. The data is managed and owned by Indonesia.

How is the system managed?

See How is it managed?

What does iSIKHNAS stand for?

SIKHNAS is an acronym for National Animal Health Information System, or in Indonesian Sistem Informasi Kesehatan Hewan Nasional, which is the name of the previous system. The new system added the i to indicate that the system is now integrated.

Who can access the data?

Maintaining the security of the system is important. Only registered users can access (view and use) the data. Most users can access all of the data although the 'view' for user types is sometimes tailored to simplify the way the website is displayed, the data remains accessibile to most users. A very few users have restricted access and may only view certain areas of the website.

====Who can report data? Only registered users who are given permission to submit data may submit data. This is controlled by iSIKHNAS coordinators and system administrators who register new users, set their User Type and Permissions. This registration process indicates whether your role is one of reporter or not. Data is not accepted from non-authorised users. Users allowed to submit data include dinas field staff (paravets and vets), village reporters (pelsa), slaughterhouse recorders, and inseminators. All other registered users are usually assigned User Types which allow them to view data only.

Where is the data stored?

The data is stored in a wide variety of locations - on many computers around the country in various forms, and in the cloud in several secure locations in its entirety.

What is "Cloud computing" and what are its advantages?

iSIKHNAS is a huge and complex system which requires powerful computing power and limitless storage capacity. The cloud offers a very low cost, flexible, efficient and powerful service which is responsive to the changing demands of the system.

Submitting data

SMS submission

What is the iSIKHNAS SMS telephone number?

The phone number of iSIKHNAS is 0812 900 900 09. All registered data reporters (dinas field staff and pelsa) should have this phone number saved on their mobile phone contact list.

What sort of phone do I need?

Any mobile phone can be used to send and receive SMS messages from iSIKHNAS, including inexpensive, older phones. Smartphones have more features that may make composing messages faster and easier. The best kind of phone is the one which suits you best and which you find easy to use, easy to read the screen and type on.

Why don't I get a response when I submit data by SMS?

All communications with iSIKHNAS should receive an immediate reply. If you don't receive a response to your SMS, the reasons could be:

you are not registered to use iSIKHNAS. Only registered users can submit data. If you want to become registered, you need to contact your local iSIKHNAS coordinator.
you have changed your phone number and the system doesn't recognise you any more. Registered users are identified by their phone number. If you are using a different phone, the system can't confirm who you are.
the network is congested. Usually SMS messages take only a minute or two to be returned. However if the network traffic is heavy, it may take several minutes.
there is a problem with the system. Contact your iSIKHNAS coordinator, and they will check with system administrators to see if there is a problem.

What should I do if I forget the format for a message

Don't panic! It is possible to check the format of a message by just typing the start code of the message ie the letters which always start the message and which tell the system what type of data you are submitting.

Example: You forget the data required for a movement report. You know that it begins with SK so just send

SK

and the response you receive shows you the correct data to enter,

[isikhnas:] Correct format: SK [owner ID] [origin] [destination] ([species/breed] [number of animals]...) {ownerphone}

What if I can't remember even the correct start code for a message?

If you forget the correct start code, just send in ?.

The response will be

isikhnas: Format error: message must start with one of the following codes: AH, BB, BH, BHK, CKI, CKJS, CKL, CKO, CKP, CKT, CUL, DH, DHP, 
DKB, DKL, DP, DX, GI, IB, IH, IMAGE, JH, KGG, KODE, KOM, LAB, LAPD, LAPK, LAPSK, LH, LINK, LTL, OB, P, PK, 
PKB, PNEG, POP, PRP, Q, R, RP, RVAK, SK, SLAB, SLAP, SP, TK, TL, U, UC, VAK, VSK, Z

What if can't remember one of the codes to use in a message?

Most messages use different codes so that the message is shorter and easier to type, and to avoid spelling differences and errors.

There are two ways to find out a code:

KODE messasge: For short lists of common codes, you can find all the codes by using the KODE message. To find a code list, first send just the KODE message.

KODE

The reply will be:

Format: KODE {code type}. Code types: SP (species), RP (abattoirs), JHRP (slaughter animal types), 
POP (population types), TAN (signs), AH (animal fate), JP (user types), PK (case outcomes), 
SL (lab sections), BS (specimen form), SIN(priority syndromes), SUM (source of disease), 
UC (rapid tests), JI (infrastructure types)

Next to get the full list of codes for a particular type (syndromes for example), send:

KODE SIN

Returns:

Abortion or swollen joints KGS; 
Unusual or potentially important disease PLB; 
Fever in pigs DMB; 
Limping, drooling and vesicles PLL; 
Sudden death MTD; 
Biting and behaviour change GGA; 
Poultry mortality MMU

Cari Kode... messages: for longer lists, there are a set of special SMS messages to help you search for the right code. Each of these messages start with CK (cari kode) and then another letter to specify what you are looking for.

Examples include:

CKS - Cari Kode Spesies - search for a species code
CKO - Cari Kode Obat - search for a drug code
CKL - Cari Kode Lokasi - search for a location code

The format for each of these messages is slightly different so check the format first.

Instant messaging : What is it?

Instant messaging (IM) will be another way to communicate with iSIKHNAS. It is being trialled at the moment and will be more widely useable soon. It will use identical message codes to SMS, but instead of sending messages over the mobile phone network, IM uses an internet connection. The result is faster, cheaper communication, and allows larger messages to be sent and returned. It is only useful to those with an internet connection. As the network increases, more and more people will have access to this feature. It is also particularly useful for training and demonstrations because the IM diaglogue box can easily be projected from a computer. Live demonstrations of the system can be considerably enhanced by using this highly effective tool.

Spreadsheet submission by e-mail : How does it work?

This functionality is available to laboratory staff, coordinators and a few other specific user types. It offers an efficient way of transfering larger quantities of data into the iSIKHNAS system. Staff must have undertaken specialist training and be given permission to be involved.
A registered user enters data into a standardised spreadsheet template. It is important to use the standard template so the system can recognise what data is being sent and how to manage it.
The spreadsheet is then sent as an attachment with an e-mail to iSIKHNAS.
iSIKHNAS automatically checks the data for errors. If any are found, the spreadsheet is returned to the sender with errors highlighted for correction.
When an error-free spreadsheet is submitted, the data is inserted into the database and is immediately available for viewing and included in the automated reporting.

Type B and C Laboratory staff manual

What is the e-mail address for submitting data to iSIKHNAS?

The email address is provided to authorised users by their supervisors.

The dates in my spreadsheet are in the wrong format. What can I do?

Microsoft Excel uses the settings on the computer to decide what format to show dates. For submission of data, dates need to be in standard Indonesian / European format dd/mm/yyyy (for example, 23/04/2014).

Some computers may have a default configuration to use US date format: mm/dd/yyyy. If you try to submit dates in this format, it will result in an error.

It is sometimes hard to quickly see what format is being used. To test, try entering a date that would be invalid in the other format (for example 1/1/2014 is valid in either format, but 24/3/2014 is only valid in Indonesian, not US format).

To change the way dates are shown, you need to update your computer settings.

In MS Windows, the way to change it is slightly different between different versions of Windows. However you need to open the Control Panel, and go to the Region and Language settings.

There, under Format:, select Indonesian (Indonesia) and then OK to save.

When you restart MS Excel, the dates should be shown in the correct format.

Getting information from the system

How can I get information from the system?

Registered users can access a wide variety of information from the system through their phone via SMS or IM. Of course, computer users with internet access can access data through the iSIKHNAS website -

www.isikhnas.com