Daily error and question report - Revision history

Catriona at 15:21, 27 February 2015

2015-02-27T15:21:41Z

Catriona at 15:20, 27 February 2015

2015-02-27T15:20:24Z

Angus at 15:12, 25 September 2014

2014-09-25T15:12:41Z

Angus: /* Daily error and question log */

2014-09-25T15:08:31Z

‎Daily error and question log

Angus: /* Daily error and question log */

2014-09-25T15:01:25Z

‎Daily error and question log

Angus: /* Daily error and question log */

2014-09-25T14:53:22Z

‎Daily error and question log

Angus: /* Daily error and question log */

2014-09-25T14:47:17Z

‎Daily error and question log

Angus: /* Daily error and question log */

2014-09-25T14:40:43Z

‎Daily error and question log

Angus: /* Daily error and question log */

2014-09-25T14:39:29Z

‎Daily error and question log

Angus: /* Daily error and question log */

2014-09-25T14:36:53Z

‎Daily error and question log

@@ Baris 1: / Baris 1: @@
-=====Daily error and question log=====
+====Daily error and question log====
 This report is sent automatically to Coordinators every day, and lists all users in their area of responsibility that have made two or more errors, or asked questions (with a '''Q''' message during the last 24 hours.
@@ Baris 40: / Baris 40: @@
 .1  To record what they have done, for each user listed in the SMS error listing report, the coordinator should click on the link indicating the outcome.
 [[Image:Contacted and resolved links.png|200px|centre]]
 .2 There are two links:
 .2.1 '''Contacted / Hubungi''' - this means that you have contacted the user, either in person or by phone, to help them with their problem
 .2.2 '''User resolved / Selesai sendiri''' - this means that, by examining the reports on the iSIKHNAS web site, you were able to see that the user was able to resolve the problem on their own and didn't need any assistance.
 .3 Click the correct link. This will take you to the iSIKHNAS web site, save your response and display the following page:
 [[Image:SMS check response message.png|200px|centre]]
 .4 If you haven't had a chance to do either, don't click either of the links.
 .5 Then go back to the email or original report, check the next user and repeat.
 The step of reporting your actions is very important. If you don't, the iSIKHNAS administrators will think that you are not supporting the users in your area, and may recommend changing the coordinator.

@@ Baris 14: / Baris 14: @@
 Here's how to use the report:
-# Check the report every day
+. Check the report every day
-# For each user listed, look at the errors that they have made
+. For each user listed, look at the errors that they have made
 {{example|Here is an example of the errors from one user.
@@ Baris 23: / Baris 23: @@
 [[Image:Detailed errors2.png|200px|centre]]
 Here they have made several different errors with different messages. Just looking at the errors, it is hard to tell if they were able to get the message right, or if they need help}}
-# To find out if they were able to resolve the problem on their own, click on the user's name. This will take you to the iSIKHNAS web site and show you a list of all the messages sent by the user on that day.
+. To find out if they were able to resolve the problem on their own, click on the user's name. This will take you to the iSIKHNAS web site and show you a list of all the messages sent by the user on that day.
 [[Image:User's name link.png|200px|centre]]
 {{hlbox|Note: you will have to be online and log in to the web site to be able to see this detailed report}}
@@ Baris 35: / Baris 35: @@
 This user has made nothing but mistakes, and hasn't been able to submit any of their reports. They need to be helped to understand the reason for the mistakes}}
-#If the user needs help, the coordinator should contact them to explain why the messages were wrong, and give them some help to avoid similar problems in the future. This is very important - if a user fails repeatedly to send messages, they will start to hate the system, and not want to use it. If they understand the problem, they will be able to use it easily, and see how it can save them time, so they will love it.
+. If the user needs help, the coordinator should contact them to explain why the messages were wrong, and give them some help to avoid similar problems in the future. This is very important - if a user fails repeatedly to send messages, they will start to hate the system, and not want to use it. If they understand the problem, they will be able to use it easily, and see how it can save them time, so they will love it.
-#Let the system administrators know what you have done. Just as the coordinator's job is to monitor and support the field users, the administrators' job is to monitor and support the coordinators. They need to know if the coordinators are doing their job properly, or if they need more support and training.
+. Let the system administrators know what you have done. Just as the coordinator's job is to monitor and support the field users, the administrators' job is to monitor and support the coordinators. They need to know if the coordinators are doing their job properly, or if they need more support and training.
-## To record what they have done, for each user listed in the SMS error listing report, the coordinator should click on the link indicating the outcome.
+.1  To record what they have done, for each user listed in the SMS error listing report, the coordinator should click on the link indicating the outcome.
 [[Image:Contacted and resolved links.png|200px|centre]]
-## There are two links:
+.2 There are two links:
-### '''Contacted / Hubungi''' - this means that you have contacted the user, either in person or by phone, to help them with their problem
+.2.1 '''Contacted / Hubungi''' - this means that you have contacted the user, either in person or by phone, to help them with their problem
-### '''User resolved / Selesai sendiri''' - this means that, by examining the reports on the iSIKHNAS web site, you were able to see that the user was able to resolve the problem on their own and didn't need any assistance.
+.2.2 '''User resolved / Selesai sendiri''' - this means that, by examining the reports on the iSIKHNAS web site, you were able to see that the user was able to resolve the problem on their own and didn't need any assistance.
-## Click the correct link. This will take you to the iSIKHNAS web site, save your response and display the following page:
+.3 Click the correct link. This will take you to the iSIKHNAS web site, save your response and display the following page:
 [[Image:SMS check response message.png|200px|centre]]
-## If you haven't had a chance to do either, don't click either of the links.
+.4 If you haven't had a chance to do either, don't click either of the links.
-## Then go back to the email or original report, check the next user and repeat.
+.5 Then go back to the email or original report, check the next user and repeat.
 The step of reporting your actions is very important. If you don't, the iSIKHNAS administrators will think that you are not supporting the users in your area, and may recommend changing the coordinator.

← Revisi sebelumnya		Revisi per 25 September 2014 15.12
Baris 45:		Baris 45:
	## Click the correct link. This will take you to the iSIKHNAS web site, save your response and display the following page:		## Click the correct link. This will take you to the iSIKHNAS web site, save your response and display the following page:
	[[Image:SMS check response message.png\|200px\|centre]]		[[Image:SMS check response message.png\|200px\|centre]]
		+	## If you haven't had a chance to do either, don't click either of the links.
		+	## Then go back to the email or original report, check the next user and repeat.
		+
		+	The step of reporting your actions is very important. If you don't, the iSIKHNAS administrators will think that you are not supporting the users in your area, and may recommend changing the coordinator.

← Revisi sebelumnya		Revisi per 25 September 2014 15.08
Baris 40:		Baris 40:
	## To record what they have done, for each user listed in the SMS error listing report, the coordinator should click on the link indicating the outcome.		## To record what they have done, for each user listed in the SMS error listing report, the coordinator should click on the link indicating the outcome.
	[[Image:Contacted and resolved links.png\|200px\|centre]]		[[Image:Contacted and resolved links.png\|200px\|centre]]
		+	## There are two links:
		+	### '''Contacted / Hubungi''' - this means that you have contacted the user, either in person or by phone, to help them with their problem
		+	### '''User resolved / Selesai sendiri''' - this means that, by examining the reports on the iSIKHNAS web site, you were able to see that the user was able to resolve the problem on their own and didn't need any assistance.
		+	## Click the correct link. This will take you to the iSIKHNAS web site, save your response and display the following page:
		+	[[Image:SMS check response message.png\|200px\|centre]]

@@ Baris 32: / Baris 32: @@
 {{example|In contrast, look at the full listing from our fist user above:
-[[Image:Full user message listing2.png|600px|centre]]
+[[Image:Full user message listing2.png|200px|centre]]
 This user has made nothing but mistakes, and hasn't been able to submit any of their reports. They need to be helped to understand the reason for the mistakes}}
@@ Baris 39: / Baris 39: @@
 #Let the system administrators know what you have done. Just as the coordinator's job is to monitor and support the field users, the administrators' job is to monitor and support the coordinators. They need to know if the coordinators are doing their job properly, or if they need more support and training.
 ## To record what they have done, for each user listed in the SMS error listing report, the coordinator should click on the link indicating the outcome.
-[[Image:Contacted and resolved links.png|600px|centre]]
+[[Image:Contacted and resolved links.png|200px|centre]]

← Revisi sebelumnya		Revisi per 25 September 2014 14.53
Baris 34:		Baris 34:
	[[Image:Full user message listing2.png\|600px\|centre]]		[[Image:Full user message listing2.png\|600px\|centre]]
	This user has made nothing but mistakes, and hasn't been able to submit any of their reports. They need to be helped to understand the reason for the mistakes}}		This user has made nothing but mistakes, and hasn't been able to submit any of their reports. They need to be helped to understand the reason for the mistakes}}
		+
		+	#If the user needs help, the coordinator should contact them to explain why the messages were wrong, and give them some help to avoid similar problems in the future. This is very important - if a user fails repeatedly to send messages, they will start to hate the system, and not want to use it. If they understand the problem, they will be able to use it easily, and see how it can save them time, so they will love it.
		+
		+	#Let the system administrators know what you have done. Just as the coordinator's job is to monitor and support the field users, the administrators' job is to monitor and support the coordinators. They need to know if the coordinators are doing their job properly, or if they need more support and training.
		+	## To record what they have done, for each user listed in the SMS error listing report, the coordinator should click on the link indicating the outcome.
		+	[[Image:Contacted and resolved links.png\|600px\|centre]]

← Revisi sebelumnya		Revisi per 25 September 2014 14.47
Baris 28:		Baris 28:

	[[Image:Full user message listing.png\|600px\|centre]]		[[Image:Full user message listing.png\|600px\|centre]]
		+
		+	{{example\|Looking at all the messages from this user, it is much easier to see what they have been doing. They made several mistakes but then they were able to work out the correct message and continue to submit more data.}}
		+
		+	{{example\|In contrast, look at the full listing from our fist user above:
		+	[[Image:Full user message listing2.png\|600px\|centre]]
		+	This user has made nothing but mistakes, and hasn't been able to submit any of their reports. They need to be helped to understand the reason for the mistakes}}

@@ Baris 16: / Baris 16: @@
 # Check the report every day
 # For each user listed, look at the errors that they have made
 [[Image:Detailed errors.png|200px|centre]]
-{{example|In this example, the user has tried to submit R reports for 3 different cases in the space of about 10 minutes. They are clearly having trouble}}
+In this example, the user has tried to submit R reports for 3 different cases in the space of about 10 minutes. They are clearly having trouble}}
 {{example|Look at another user:
 [[Image:Detailed errors2.png|200px|centre]]