Dos and don'ts of Training Facilitation

6. Dos and Don’ts in facilitation

Behaviour which has a negative impact on participants

• Not including every participant to the best of their ability and interest
• Patronising or putting someone down, being dismissive
• Frequently interrupting or talking over people
• Being judgemental, unreasonably critical or aggressively argumentative
• Showing a lack of respect for others’ ideas or learning pace or style
• Not being willing or able to accept criticism, negative feedback or suggestions for improvement
• Not providing enough guidance and working towards the stated goals of the course

Behaviour which has a positive impact on participants

• Full inclusion and engagement of participants
• Demonstrating confidence, good leadership and organisation
• Keeping on target in terms of timing, goals and outcomes required
• Showing respect and acceptance of all ideas
• Being open suggestion, ready to react and flexible
• Being sensitive to the needs, interests, energy levels and comfort of participants
• Providing a safe and secure atmosphere which embraces the sharing of ideas
• Managing the group so that no one dominates and no one is left out.