Manual for Coordinators
Daftar isi
- 1 iSIKHNAS Co-ordinator Manual
- 1.1 Introduction
- 1.2 iSIKHNAS coordination and management model
- 1.3 Roles and responsibilities:Regional and Provincial coordinators
- 1.4 Roles and responsibilities:District coordinators
- 1.5 District coordinators - in more detail
- 1.6 Administration and Management
- 1.7 Tools for Coordinators
- 1.8 Manage
- 1.9 Reports
- 1.9.1 User registration
- 1.9.2 Standard operating procedures
- 1.9.3 Use of the data
- 1.9.4 Monitoring the system
- 1.9.5 News stories
- 1.9.6 Reference codes
- 1.9.7 Message formats and SOPs
iSIKHNAS Co-ordinator Manual
Introduction
Basic founding principles of iSIKHNAS
As any system matures, it is valuable to keep in mind of the founding principles upon which it was designed and built. iSIKHNAS will become the backbone of all Indonesia's efforts to improve animal health, secure the livelihoods of livestock owners and ensure good management of production and food supply in the country. It was designed and built in careful collaboration with a wide range of dedicated staff working for improved animal health in many different regions.
iSIKHNAS was designed so that it should;
- be flexible, user-friendly, sustainable and bring benefit to all of its users.
- meet the needs of users from as many sectors of the livestock industry as possible.
- use appropriate technology and not require great change to existing systems.
- integrate existing systems to facilitate the collaborative use of data.
- simplify and ease the data entry burden and ensure the rapid availability of data from the field.
- recognise the vital contribution each user plays in the transfer of information.
- provide benefit and good service to all its users.
- make all data widely and freely available for decision making at all levels and for a multitude of purposes.
Key coordinator functions and challenges
As a system coordinator, your leadership and guidance will help to ensure these principles remain fundamental to the system and its users. iSIKHNAS is not a data collection tool but an integrated system which will empower its users with access to relevant, up to date information rapidly and cheaply so that they can concentrate on core activities. As a coordinator, you are part of the new animal health service which is built on good relationships, clear and timely communication, leadership and support.
- Using the data to support your monitoring role
- Helping others to use the data more effectively for better animal health outcomes
- Understanding and respecting the iSIKHNAS philosophy, management and support structures, and using the help and tools available
- Understanding the roles and responsibilities of everyone involved and helping them to achieve their potential
- Providing recommendations for policy changes, technical improvements and assistance with analysis
- Motivating and reassuring staff
- Developing a culture of ongoing training
- Keeping the data up to date and ensuring that reporters are helped to submit the best quality data possible
Adapting to future change
Whilst much effort has been gone into minimising change, the new iSIKHNAS will inevitably bring about some change for all staff. Every coordinator will have to be equipped to chaperone newcomers to the system, assist in training and system operations, offer support by telephone and email, monitor reporting, errors and address weaknesses. Staff should be congratulated and thanked, given positive reinforcement for their successful engagement with the system and assisted wherever there are difficulties. Collaboration with livestock owners and their communities should give benefit or have positive outcomes at every interaction. At every step, we should remember that this is a system for providing a service to all its users equally. If everyone contributes with this in mind we will all benefit.
Changes you can expect over the coming months include;
- Increased data as roll out takes effect
- New functions and improvements on the Website
- Increase in the number of reports, charts and other analyses available
- New mapping capabilities
- Additional material on the iSIKHNAS wiki to assist you with your training responsibilities.
iSIKHNAS coordination and management model
The management of the iSIKHNAS animal health information system will be overseen by a committee appointed by the Director General of Animal Health and Livestock Services. This committee will comprise senior representation from key stakeholder groups including Production, Veterinary Public Health, Drugs Administration and Quarantine, for example.
The management committee will be supported by the technical expertise provided by the System Administrators (Champions) and the Epidemiology Advisory Panel (Epi Leaders).
Key subsectors involved in certain specialist areas such as Production and Public Health will appoint coordinators to lead the oversight and training of officers involved in these activities.
Each administrative level will appoint a coordinator appointed and that person will be given detailed training in the use and oversight of the system. This will mean that every region, province and kabupaten will have a designated iSIKHNAS coordinator. Some areas may choose to share the coordination between two or three staff members to ensure that the system is monitored and users are supported at all times.
Roles and responsibilities:Regional and Provincial coordinators
Regional and provincial coordinators play an important leadership, support and system oversight role.
Roles and responsibilities:District coordinators
District coordinators play a vital leadership, support and system oversight role at the district level. They train, motivate and support their dinas staff and all other users enabling everyone to work efficiently and effectively.
District coordinators - in more detail
District coordinators have many responsibilities but iSIKHNAS provides tools to support this key role.
Administration and Management
The iSIKHNAS website is the main tool for all administration tasks. Go to iSIKHNAS at www.isikhnas.com
A few important things to remember about the website.
Security
- Every user must be registered and trained before they can be given access (a password) to the iSIKHNAS website. The data on the website should never be shared with anyone without authorisation. Some of the data on the website may be highly sensitive.
- The password ensures the website remains as secure as possible. Read more about passwords - they are the real 'gate keepers' which keep our system secure. Don't share your password with anyone.
- The website automatically logs a user out after a certain time of inactivity. So if you leave your desk for a while and return, you will probably find that you will have to log back in to the website. This is done for security reasons.
View
- Every user will have a different view of the website and different access rights to parts of the website according to their assigned User Type and Location.
- This acts to simplify the site for users and adapt it to suit each user's core interests and responsibilities.
- The site will change over time. Features will be improved, new features added and new reports created - users should be prepared to adapt to the changing face of the system.
User Management
User registration
- Registering new users using a mobile phone or website
- Registering many new users using a spreadsheet upload to iSIKHNAS
User administration
Infrastructure Management
Location Management
- Create new locations such as new villages or kabupaten - under development
Program Management
- Vaccination programs
- Active Surveillance programs
- Other programs - culling, extension activities
- Training programs - in development
Tools for Coordinators
Training resources
Coordinators have the responsibility for planning and conducting the ongoing training of staff in how the system operates and all of its relevant functions.
Visit the iSIKHNAS Training Centre for Coordinators and Trainers
How to facilitate courses. Good training and communication techniques for presenters
Website tools
Manage
The Manage menu allows coordinators to create, update and manage users and special programs such as for vaccination and surveillance, as well as managing infrastructure and location data.
Reports
The Reports menu provides access to the database for animal health and staff monitoring purposes. It allows coordinators to view reports and analyses in various formats, as well as download raw data.
User registration
Coordinators have the responsibility for overseeing the registration of new users.
- Registering new users using a mobile phone
- Registering new users using the website interface
- Registering many new users using a spreadsheet upload to iSIKHNAS
Standard operating procedures
Coordinators will need to be fully aware of the system's data codes, SMS formats, data standards and standard operating procedures for SMS-based reports.
Use of the data
Coordinators need to be competent users of the iSIKHNAS website and in particular of how to access data from the site. Coordinators should use the Reports section of the iSIKHNAS website heavily for a variety of different purposes, but also, very importantly, help and encourage others to explore, become familiar with and use this data.
- Reports available via the website
- Excel spreadsheet downloads
- Printing reports, editing Excel files
Reports to monitor and support staff
How to interpret data?
The key problems to look out for are:
- staff who are making a lot of errors and who are not succeeding to solve their own problems and reduce their error rate over time
- slow response rates to priority syndrome reports - every P alert should be responded to quickly
- poor rate of reporting amongst registered users, indicating low motivation, poor compliance, poor training, confusion, lack of confidence
- inaccurate or illogical reports, indicating they need more training
- poor treatments unsuitable for the problem, indicating that staff need more training in this area
- low follow up rates or outcome reports may indicate poor practice and low engagement by staff
- dropping rates of reporting from Pelsa may indicate a dissatisfaction in the service they receive by dinas, a low or inconsistent response rate by dinas or the perceived low value of their role.
How to support staff to encourage improved work and service
- Errors
- make sure staff are actually reading the reply messages they receive from iSIKHNAS. The system identifies the general problem whenever a user makes a mistake and sends users the correct format or code type to make it easier to avoid a second error.
- Get your staff into the habit of using the iSIKHNAS query messages which give all the correct codes and message formats.
- Reward or congratulate staff who show persistence or who are improving. This will really show them that you are monitoring and care about their progress, and that you appreciate that we all learn at a different pace.
How to set realistic goals and see if your team are achieving them
Suggested reports
Daily error log sent automatically to Coordinators
- Laporan harian kesalahan SMS
Reports which examine response rates to field reports, general and priority.
- Rangkuman investigasi penyakit umum per kabupaten
- Rangkuman investigasi penyakit prioritas per kabupaten
- Laporan Sindrom Penyakit Prioritas
Reports which show errors and error rates
- Daftar masalah SMS pesan berdasarkan pengguna
- Kesalahan SMS pengguna per lokasi, tanggal dan kelompok pengguna (grafik)
Reports to use in animal health
The list of available reports to analyse data relating to animal health is growing all the time. Some reports relate to disease, others to surveillance and vaccination.
Think about doing the Excel course or the Epidemiological Data Analysis course to further develop your skills in this area.
Reports to help with budget advocacy
Reports for breeding management
Abattoir reports
There is a specific section on the iSIKHNAS website to give you easy access to abattoir reports.
How to ask for a new report to be made
- Defining your question
- Making sense of the outputs
- SMS alerts, queries
- Routine reports via email
- Excel downloads
Monitoring the system
- Building a routine for your monitoring role
- Reacting to problems
- Dealing with questions, requests, problems, flaws
- Giving and sharing feedback
- Other surveillance tools
- Pattern detection
- Technical courses for staff development - surveillance, disease investigation, field epidemiology are the first to consider providing to your staff.
News stories
- Contributing stories to the iSIKHNAS website
Reference codes
Kode-kode sistem : iSIKHNAS Code lists