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A training facilitator is keeping a fine balance between ensuring good participation from everyone, maintaining good rapport with the group and keeping good order for the benefit of everyone. A lazy trainer will let difficult behaviours continue until they become real problems and affect the quality of the course. The best way to deal with problems are to deal with them BEFORE they arise (by having the group set some agreed behavioural guidelines, or by explaining from the outset some of the threats to a successful course), or as soon as they occur (by managing activities, group work and room set up discreetly; using good body language; or speaking to the person in the group or in the break)