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14. Creating the right mood for the moment

Set the tone

• Set the tone for the training in your own manner.
  • Be aware of your own state
  • State of trainer has a big impact on learners
  • Appear energised and enthusiastic, positive, well prepared
  • Well rested and alert

Build rapport

• Welcome participants
• Make sure they know you are interested in them as humans, that you care and have empathy and that you really are trying to deliver something of benefit
• Friendly and approachable.
• Fresh.
• Sincere.
• Address concerns or practical considerations that have impact on training
• Share similarities and commonalities
• Learn and use people’s names ASAP. Name tags or signs. Games can help.

Stress and repeat the benefits of the training

• People need a reason to learn - relevance and purpose is very important
• Overview of what participants will learn and why it will help them

Keep up the energy

• Sessions should be short and punchy
• Regular breaks are important – toilets, moving, time for reflection, drinking
• Use of energisers
• Using variety
• Participative approaches

Put people at ease

• Understand the reasons why some people may fear/dread training
• How to avoid these negative feelings getting out of hand – telling people in advance about activities and what they will and won’t have to do.
• Explain the reason for any activities, purpose
• Get feedback frequently.

Use good humour

• Be relaxed and be faithful to your own sense of fun and good humour
• Relate humour to the training topic or the point you want to make
• Use funny anecdotes to illustrate a point
• Keep it simple and clear
• Develop the capacity to laugh at yourself. Don’t take yourself too seriously.
• Keep the humour relatively disciplined so that you don’t get off track or waste time
• When things go wrong, or you make a mistake – show that you are relaxed enough to laugh about it, and laugh at the situation.
• Remember that you don’t have to be original – you can ‘borrow jokes’ from well-known comedians or sources of funny material.

There are a few simple pieces of advice about what NOT to do with humour

• DON’T announce that you are going to tell a joke, let it come as a surprise
• DON’T practice too much, it should come naturally
• DON’T insult or hurt anyone or their religion, gender, political beliefs etc
• DON’T drag it out or muffle the punch line.