Daily error and question report

Revisi per 25 September 2014 21.24 oleh Angus (bicara | kontrib) (Created page with "=====Daily error and question log===== This report is sent automatically to Coordinators every day, and lists all users in their area of responsibility that have made two or m...")
(beda) ← Revisi sebelumnya | Revisi terkini (beda) | Revisi selanjutnya → (beda)
Daily error and question log

This report is sent automatically to Coordinators every day, and lists all users in their area of responsibility that have made two or more errors, or asked questions (with a Q message during the last 24 hours.

This is a key report to help coordinators identify when field users are having trouble and to help them quickly. Coordinators should check this report every day and follow-up users with problems immediately.


Daily error log.png

The report is delivered by email every day, but it can also be accessed at any time on the web site at: http://www.isikhnas.com/id/rout?id=12

This is a special report that contains active links to:

  • help you understand the problems that the user is having, and
  • let the Champions and system administrators know what action you have taken

Here's how to use the report:

  1. Check the report every day
  2. For each user listed, look at the errors that they have made
  3. To find out if they were able to resolve the problem on their own, click on the user's name. This will take you to the iSIKHNAS web site and show you a list of all the messages sent by the user on that day.

Note: you will have to be online and log in to the web site to be able to see this detailed report

Full user message listing.png