Training and Facilitation Guide/id

Program yang disarankan untuk pelatihan tingkat kabupaten

Persiapan pada saat kedatangan

Para koordinator baru tingkat kabupaten diharuskan untuk menyiapkan pelatihan staf bersama-sama dngan koordinator tingkat provinsi dan pengguna yang sudah berpengalaman seperti pengelola iSIKHNAS atau koordinator yang berkunjung dari daerah aktif iSIKHNAS.

• Staf harus didaftarkan terlebih dahulu untuk menggunakan sistem sebelum pelatihan dimulai guna menghindari terbuangnya waktu dalam proses pendaftaran. Pendaftaran di situs web seharusnya mencakup,
  • Nomor ponsel dan email
  • Tempat kerja terdaftar sampai ke tingkat desa. Infrastruktur juga dapat ditambahkan sebagai tempat kerja, bila diinginkan
  • Jenis pengguna perlu ditetapkan dengan hati-hati karena beragam izin bergantung pada jenis pengguna
  • Daerah tanggung jawabnya sudah ditetapkan
  • Izin sudah ditetapkan
  • Pemicu pemberitahuan sudah ditetapkan
• Infrastruktur sudah diperiksa dan dimasukkan apabila belum terdaftar – RPH, kantor dinas, laboratorium, dan lain-lain
• Kode lokasi di daerah bersangkutan sudah diperiksa – nama, kecamatan, kabupaten. Jika perlu penyesuaian, catat untuk diganti di kemudian hari – ketika antarmukanya sudah dapat menangani perubahan semacam itu. Daftar kode lokasi setempat seharusnya sudah dibuat dan dicetak untuk pelatihan staf. Lihat lampiran

• Obat yang digunakan di Kabupaten sudah dibandingkan dengan daftar obat iSIKHNAS. Daftar setempat yang dibuat menggunakan Wiki, sudah disalin ke Excel dan disunting. Dicetak sebelum pelatihan.
• Diskusi mengenai protokol, prosedur operasi standar, pengambilan keputusan, tanggung jawab, dan lain-lain.
• Pemantauan – pencatatan kesalahan, kinerja pengguna, tingkat tanggapan, tindak lanjut kasus, kekurangan dalam komunikasi dan pengambilan keputusan, layanan bantuan, pengalihan pertanyaan.

Rapat perkenalan dengan staf senior dan Kepala Dinas

Disarankan minimal 4 jam

• Perkenalan dan ucapan terima kasih
• Pengantar iSIKHNAS
  • Sejarah dan perkembangan sistem,
  • Prinsip-prinsip pendirian, sasaran, filosofi,
  • peran dan tanggung jawab staf/pengguna – pengantar mengenai jenis pengguna, termasuk pelsa
  • Pentingnya layanan dan komunikasi yang baik, serta hubungan yang sangat positif dengan masyarakat
  • Fungsi-fungsi, akses informasi
  • berbagai alat – situs web (www.isikhnas.com), email, aplikasi, pesan instan/IM (pencatatan data, obrolan dan berbagi foto melalui program pesan instan berbasis internet), XM (pencatatan dan penyampaian data melalui Excel dan email)
  • model manajemen,
  • visi untuk masa depan
• Presentasi video tentang bidang minat utama bagi para staf
• Keluaran
• Administrasi
  • manajemen,
  • pengawasan,
  • pemantauan dengan menggunakan data, alat, keluaran,
  • kesepakatan mengenai strategi adopsi – komponen mana saja yang harus didahulukan dan rencana peluncuran di dalam kabupaten untuk tujuan khusus

Model pelatihan yang disarankan

Durasi yang disarankan

• Setengah hari: Pengantar umum mengenai iSIKHNAS dan cara kerjanya
• Kira-kira setengah hari untuk setiap rangkaian pesan beserta praktiknya
• Setengah hari: Kajian dan evaluasi

Basic model for SMS message training

• Set up prior to start of training
  • Set up training point scoring tool with participants names

• Training model for each message set
  • Presentation of message set: Show video and discuss
  • Draw out main purpose/importance
  • Who is responsible/involved in the use of this message set

• Training model for each individual message within a message set
  • Contextualised presentation of message function and its purpose/role
  • Presentation: Message format
    • Rules for ensuring correct format – commas, spaces, order
    • Mandatory and optional parts of message
    • Sequencing within messages, if available for multiple entry
    • Determine the Codes required
  • Demonstration: Open class scenario to send test message
  • Controlled practice: Show response on phone to check and enforce
  • Reduced control practice: receive a few more example scenarios on cards

• Special skills development
  • Signs vs Syndromes vs Disease lists and Differential diagnosis vs “opinion”
    • All Pelsa and Dinas staff (using appropriately chosen examples and signs lists). Signs recognition and code matching activity using specially selected numbered photo slides and video clips. Participants put code to photo number on a sheet as the photos roll over. Discuss their answers/swap papers with neighbour and run through photos and answers together to share ideas. Run through photos again as a whole class and come to agreement about sign and code.
    • Disease recognition and differential diagnosis

Training resources/equipment required

• Internet connection either WIFI or tethered telephone connection
• Projector
• Necessary files and documents – powerpoints, photo files, scenario cards, videos
• USB stick
• At least one laptop computer
• Microphones / voice amplification where possible
• Whiteboard, pens and erasers /Flipchart paper, large clips and pens
• Blank cards/paper
• Participant name lists
• Writing paper and pens for participants
• Smart cards/user manuals for users
• Signs recognition and code matching activity using numbered photo slides. Participants put code to photo number on a sheet as the photos roll over. Discuss their answers/swap papers with neighbour and run through photos and answers together to share ideas. Run through photos again as a whole class and come to agreement about sign and code.
• Printed code lists
  • Priority syndromes
  • General signs codes
  • Disease codes
  • Drugs codes
  • Location codes for the area
• Printed scenario cards in the following message sets with adjustments made to ensure locations and case IDs are accurate for the area undergoing training.
  • Disease reports: U and P
  • Disease response reports: R, OB, LAB and PK
  • Administration functions: LOK, H, N, D,
  • System query functions: CKL, CKO, CKP, CKT, LAPD, LAPK, KODE, [Message code], Q
  • Disease investigation (PDSR): AI, SRAB, LTL
  • Slaughterhouse reports: RP
  • Movement reports: LSK, SK, VSK, KSK
  • Special activities: SUR, VAK, POP
  • Insemination reports: IB series
• Training competition point scoring tool {optional}
• Facilitator’s guide – agenda, checklist, message training points, activity set up, etc
• Smart cards
• Prizes
• Training videos

 

Example training schedule

Indicative only: Dependant on agreed message sets to be introduced in the induction training

DAY 1

• 08.00-08.30 Opening
• 08.30-09.00 Training overview and staff introductions
• 09.00-09.30 General introduction to ISIKHNAS, Coordination, administration, User types; roles and responsibilities compared
• 09.30-10.00 iSIKHNAS SMS Reporting 101: How the system works, Areas of responsibility, Unique case IDs
• 10.00-10.15 COFFEE BREAK
• 10.00-12.00 How the message formats work – the ‘rules’ for reading them, Sending a message, receiving a reply, Correct data, codes, SMS messages U, P(and PNEG for Pelsa) - presentation, demonstration and practice
• 12.00-13.00 LUNCH
• 13.00-14.15 SMS query messages for CKL,DKL,LOK – presentation, demonstration and practice
• 14.15-14.30 COFFEE BREAK
• 14.30-17.00 SMS R,OB,PK,LAB - presentation, demonstration and practice

DAY 2

• 08.00-09.00 Review U,P,R,PNEG, OB, LAB, PK. Scenario card game – controlled practice and review
• 09.00-10.00 SMS for Special Activities - POP, SURV, VAK – presentation, demonstration and practice
• 10.00-10.15 COFFEE BREAK
• 10.15-12.00 SMS for Movement – LSK, SK, VSK, KSK – presentation, and demonstration
• 12.00-13.00 LUNCH BREAK
• 13.00-15.00 SMS for movement – practice with scenario activity cards Or Competitive activity to practice all new messages
• 15.00-15.15 COFFEE BREAK
• 15.15-16.00 Review, comprehension check and discussion.

DAY 3

• 08.00-09.00 Review
• 09.00-10.00 Good relations, good communication, providing additional service, SMS case queries LAPD,LAPK.
• 10.00-10.15 COFFEE BREAK
• 10.15-12.00 Scenario card competition
• 12.00-13.00 LUNCH BREAK
• 13.00-14.30 Question time. Where to get help. Resources
• 15.00-15.30 Evaluation
• 15.30-15.45 COFFEE BREAK
• 15.00-15.30 Closing ceremony

Final meeting with senior staff and Kepala dinas

Wrap up regarding administration, operating procedures, internal policy, standard operating procedures and outcomes from training.

• Thanks to all participants, senior staff, kepala dinas etc for their participation and cooperation
• Staff feedback from the training.
• Changes required/requested in response to training
• Identify parts that still aren't clear, those topics that were difficult, which activities worked and which didn't
• What they thought of the materials
• Discussion about issues raised during training. Problems, confusions clarified.
• Policy issues of significance
  • Movement
  • Drugs – traditional, non-registered can be added, later to be able to be searched by components etc
  • Location codes – future changes will be able to be made via website by provincial and kabupaten coordinators
  • Additional data usually recorded but not being captured
  • Procedures for communicating changes, updates, etc
• Outputs
  • Reports through the web interface
  • Emailed reports
  • Requesting new outputs
  • Downloading data to use in Excel or other software
  • Mapping – to come soon
• Where to go for help and advice and to give feedback
  • Resources – web, wiki, apps, chat, xm
  • Human expertise – coordinators, champions
• Support training to come in the future to help staff strengthen their skills in various important areas
  • Disease investigation with emphasis on examination skills, signs recognition, diagnostic process, determining appropriate lab work necessary and recommended treatments
  • Field Epi and Surveillance for para-vets, and vets
  • Budget Advocacy
  • Data analysis for decision makers
  • GIS
• Feedback welcome at all times. The system is for all users and the guiding philosophy is that iSIKHNAS should provide a useful service to ALL users at ALL levels.