Dos and don'ts of Training Facilitation

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6. Dos and Don’ts in facilitation

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Behaviour which has a negative impact on participants

  • Not including every participant to the best of their ability and interest
  • Patronising or putting someone down, being dismissive
  • Frequently interrupting or talking over people
  • Being judgemental, unreasonably critical or aggressively argumentative
  • Showing a lack of respect for others’ ideas or learning pace or style
  • Not being willing or able to accept criticism, negative feedback or suggestions for improvement
  • Not providing enough guidance and working towards the stated goals of the course


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Behaviour which has a positive impact on participants

  • Full inclusion and engagement of participants
  • Demonstrating confidence, good leadership and organisation
  • Keeping on target in terms of timing, goals and outcomes required
  • Showing respect and acceptance of all ideas
  • Being open suggestion, ready to react and flexible
  • Being sensitive to the needs, interests, energy levels and comfort of participants
  • Providing a safe and secure atmosphere which embraces the sharing of ideas
  • Managing the group so that no one dominates and no one is left out.