Translations:Creating the right mood/3/en
Build rapport
- Welcome participants
- Make sure they know you are interested in them as humans, that you care and have empathy and that you really are trying to deliver something of benefit
- Friendly and approachable.
- Fresh.
- Sincere.
- Address concerns or practical considerations that have impact on training
- Share similarities and commonalities
- Learn and use people’s names ASAP. Name tags or signs. Games can help.