Wiki Sumber Informasi iSIKHNAS

Support and monitoring

Monitor the message log and respond quickly to problems in a supportive manner

• An error log message can be emailed to you daily.
• It is also possible to see the error log on the website by visiting the Reports : Users section - Listing of problem SMS messages by user
• The error log is a very useful tool for coordinators and should be referred to each day. It identifies users who are having problems with incorrect message formats, codes and other data. Remember: iSIKHNAS will not accept messages which are incorrectly formatted - this is to ensure the data that enters the system is error free - so any users who make mistakes are immediately sent a message from the system helping them to send the correctly formatted message. Encourage your staff to read these helpful return messages as they will help them to save time, frustration and pulsa.
• Coordinators can learn a great deal from user errors - weaknesses in training; poor understanding of concepts; poor knowledge, in treating disease, for example, and once the problem has been identified you can contact the person and gently and clearly explain where they are going wrong. A quick response from you will show how much you care about your staff, the data and good, efficient work.
• Errors are extremely useful training tools. You can play games with your staff during training and ask them to correct the errors or find the problem.
• Users who have frequent problems sending messages may need special tools to help them in the field - 'smart cards' or 'cheat sheets' to keep in their pockets if they don't feel confident about using their phone confidently.