Translations:FAQ: Frequently Asked Questions/9/en

Why don't I get a response when I submit data by SMS?

All communications with iSIKHNAS should receive an immediate reply. If you don't receive a response to your SMS, the reasons could be:

  • you are not registered to use iSIKHNAS. Only registered users can submit data. If you want to become registered, you need to contact your local iSIKHNAS coordinator.
  • you have changed your phone number and the system doesn't recognise you any more. Registered users are identified by their phone number. If you are using a different phone, the system can't confirm who you are.
  • the network is congested. Usually SMS messages take only a minute or two to be returned. However if the network traffic is heavy, it may take several minutes.
  • there is a problem with the system. Contact your iSIKHNAS coordinator, and they will check with system administrators to see if there is a problem.
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