Translations:IT:Servers/10/en
Instant messaging
IM is managed by a Python daemon which listens for incoming messages, submits them to the database, and checks for outgoing responses in the same way as the SMS sytem. In addition, if an incoming message contains a link to an image, the image is saved to an S3 bucket (static.isikhnas.com/images), and the message is recoded as an IMAGE message to store the file name and attach it to a case record.