Translations:Training and Facilitation Guide/15/en
DAY 3
- 08.00-09.00 Review
- 09.00-10.00 Good relations, good communication, providing additional service, SMS case queries LAPD,LAPK.
- 10.00-10.15 COFFEE BREAK
- 10.15-12.00 Scenario card competition
- 12.00-13.00 LUNCH BREAK
- 13.00-14.30 Question time. Where to get help. Resources
- 15.00-15.30 Evaluation
- 15.30-15.45 COFFEE BREAK
- 15.00-15.30 Closing ceremony